Electoral Systems in the Caribbean - 1136 Words

Essay Question Number 4; The Electoral systems in the Caribbean needs to be changed. How real is this view? An election as a political process serves as the single most important mechanism for citizens to participate in the selection of a government. When conducted to international standards, elections tend to confer legitimacy on a government. In the Commonwealth Caribbean, the electoral experience varies and tends to reflect not only the socio-political culture of the member state but also its particular electoral system. The electoral system determines the difference between votes and seats; how votes are translated into seats. How many and what kind of votes are needed to get a seat varies from system to system. As a result,†¦show more content†¦Electoral systems in the region are mainly of the first-past-the post type. Electoral systems are essentially the electoral formula used for electing the executive and legislature. In the Anglo-Caribbean countries (except Guyana), the first-past-the-post system elects the members of parliament, a majority of whom nominate the prime minister. In the Latin Caribbean and Guyana the electoral formula is more complicated, often including proportional representation and either an indirectly or directly elected president. Caribbean electoral systems reflect the influence of the former colonial powers and national circumstances such as the racial composition of the population. Elections and electoral systems aim at converting the popular will expressed as votes into choices between candidates of political parties for political offices in the executive and legislature. The electoral system therefore reflects itself in the party system and the structure of governmental representation. This association between elections, parties and government takes different forms. Ideal electoral systems should comprise of competition, effective government, and fair representation along with free and fair voting. A review of the Caribbean electoral system show how these aims are attempted and the strengths and weaknesses encountered. In the Dominican Republic there is a mixed electoral system where theShow MoreRelatedElectoral Systems in the Caribbean1127 Words   |  5 PagesThe Electoral systems in the Caribbean needs to be changed. How real is this view? An election as a political process serves as the single most important mechanism for citizens to participate in the selection of a government. When conducted to international standards, elections tend to confer legitimacy on a government. In the Commonwealth Caribbean, the electoral experience varies and tends to reflect not only the socio-political culture of the member state but also its particular electoral systemRead MoreWomen s Suffrage During The Nineteenth Century Essay1488 Words   |  6 Pagesabove, it is clear that in all parts of the world, women have been historically discriminated against in electoral issues. [The good news is that marginalization can be addressed through concerted efforts. Thus, some countries now have female heads of government, such as Germany and Liberia. Table 1.4 Percentage of women voter Status of women in Central and South America and the Caribbean Countries in Latin America have diverse experiences in gender politics: some have been leaders in the suffrageRead MoreCosta Rica945 Words   |  4 Pages185-mile northeastern coastline by the Caribbean Sea, on the southeast by Panama, and along its 630-mile southwestern coastline by the Pacific Ocean. br brCosta Rica has a narrow Pacific coastal region that rises abruptly into central highlands. The highlands, forming the rugged backbone of the country, descend much more gradually toward the generally wider Caribbean (Atlantic) Plain. The Pacific coast is generally lowland in character, and, like the Caribbean coast, it is lined with white sandyRead MoreHonduras, The Land Of No Peace1081 Words   |  5 PagesHonduras, the land of no peace Honduras is a mountainous area located in Central America. 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Modern Medicine And Technology As A Research Assistant At...

While research represents overcoming the limitations of contemporary medicine and technology, medicine represents the connection between the applications of research towards patient care. Working as a Research Assistant at the Piano Laboratory, I have an interest in developmental biology. At the Piano Lab, I assist my mentor, Patricia Giselle Cipriani, and her project on the usage of RNAi on ovary-expressed genes and of time-lapse microscopy in order to better understand a comprehensive molecular description of the genetic and evolutionary mechanisms behind early embryogenesis in C. elegans. From the data obtained from the RNAi tests, gene clusters based on the phenotypic analysis are created in order to investigate the functional analysis of the genome and molecular dissection of specific cellular processes. My role in the laboratory is to identify and verify the locations of single polymorphisms in mutants and then perform gel electrophoresis to verify mutations before sequencing. In the process, I also learned basic microscopy and worm-handling skills. The Piano Lab not only exposed me to contemporary research in genetics and developmental biology, but it also gave me the opportunity to apply the knowledge I have learned throughout higher leveled courses, like Molecular and Cell Biology. As I gained experience in the Piano laboratory, I also learned the molecular mechanisms and reasons behind the techniques I used through Molecular and Cell Biology. 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Laws of Life Free Essays

People are afraid of death but I think life it’s self is so much scarier because you do not know what life will bring you and sometimes it will not be easy. You see I am not really sure what I want to do with my life and it scares me. It scares me that I might mess up my whole life because I do not know what I want to do but I do know one thing I want to do in my life. We will write a custom essay sample on Laws of Life or any similar topic only for you Order Now The only thing I do know is that I want to be a great person. Loyal, kind, and adventurous, that’s what I want to be and know for when I am gone. Loyalty gives you something to stand for, something to fight for. Being loyal is sticking with your words and promises. I try my best to be loyal, when my friends tell me secrets I keep them, when something happens in the family that other people should not know I do not tell them. Also, being loyal shows that you care about something and you want to keep its trust. Not telling someone’s secrets is not the only way to be loyal; you can be loyal to your country by supporting it. The most important way to be loyal is to be loyal to god by showing that you are very grateful for what he has given you. â€Å"Treat everyone with politeness, even those who are rude to you – not because they are nice, but because you are† This saying showed me that just because people are mean to you does not mean you should be mean back. Being kind shows that you have generosity and courage. Generosity is by spending time, money, or labor, for others, without being rewarded in return, but you do get rewarded with the feeling of happiness that you did something for the ones in need. Courage is when your go out on the limb for someone else and their might be risks. For example, your friends are being mean and calling a kid names and you stick up for them; even with the risk of losing your friends because you know you’re doing the right thing. Which makes being kind is a great quality to have. There are so many doors to be opened, and I’m not afraid to look behind them. † This saying showed me that I want to be someone who embraces life; who wants to be on a long journey but has no particular plan or destination in mind. An adventurous woman, open to the concept of living life in the moment. I want to try new things and face my fears; if there is an opportunity to climb a mountain, or to go sky diving, or some adventurous activity, I will always be happy to do it. I always want to be known for this because I want to be adventurous, spontaneous and crazy. Loyal, kind and adventurous are three quality’s that define me. If I am brought up in a conversation, I hope their saying that I am nice or trust worthy. Loyal is being trust worthy, kind is being generous, and adventurous is being open. These three qualities are different but they are all great to have and be known for. I will always try my best to be the greatest person that I can be in my lifetime. How to cite Laws of Life, Essay examples

Social Cognitive Model of Resistance †Free Samples to Students

Question: Discuss about the Social Cognitive Model of Resistance. Answer: Introduction Organizations are established with a hope that they will grow in terms of expanding their operations to other geographical areas, increase their revenue and open up new ventures with different mission and vision (cummings, worley, 2014). To achieve this fete, the organization needs to set goals that the organization should strive to achieve and which will serve as the vision of the business. The organization will also have to establish a comprehensive plan that will help the organization to achieve the set goals. Organizational planning can be described as the process that helps the business to identify the goals of the firm and put in place the relevant strategies that will help to achieve the goals of the organization (Goetsch, davis, 2014). Organizational goal setting refers to clear statements of tasks that should be accomplished to achieve the goals of the organization. This report is written to analyze HID case study. At present, HDs mission is to be the leading organization that has medium priced hotels in all the small towns and cities in Australia. Their mission is to build hotels in Australia as it serves as their geographical area of operation. The primary target market of hid is the market segment that can afford the medium priced hotels as they are based in small towns. Moving to large cities will mean that they need to raise their prices to meet the operational costs and they will also face stiff competition from the established hotels in big cities. The HID mission will soon change because the organization has set other goals and the business is planning to expand their business to large cities and even move out of Australia. The companys core purpose was to operate in Australia, but that mission will change because of the new set goals. The organization's mission was also to operate medium priced hotels, but that mission will change because hid is planning to change the pricing strategy of the organization because moving to big cities will automatically mean that the organization will have to change the pricing strategy. The hotels operated in big cities will have to charge high prices to meet their operational obligations. Failure to change the pricing strategy will force the business to make losses (Wagner iii, hollenbeck, 2014). The mission also changes to adopt a national outlook as the organization is planning to operate hotels in all cities in Australia and not focus on small cities. The organization is also planning to change the target market. The mission of the organization will change as there is need to align the mission of the organization with the plans of the organization. Due to business environment dynamics, organizations are forced to change their missions to continue operating smoothly (Zarkovic, cetkovic, knezevic, 2015). Change in organizations in inevitable and failure to change will result to business not operating effectively. Business planning also leads to the identification of new business opportunities which forces the organization to change its mission to exploit the new opportunities. At the end of the planning session, HIDs mission will be to operate the best large hotels in urban cities in Australia and the world at large with competitive prices. The strategic goals of HID are to move to urban areas in Australia and even in foreign cities and operate more than fifty hotels in ten years' time. Organizations should set strategic goals that should be clear so that employees can understand them because if the subordinate does not understand the goals the organization will not have a sense of direction (Hartley, 2014). The strategic goals should also be realistic and achievable and this is ensured by realistically assessing the business environment to ensure that it can accommodate such goals. Strategic goals of HID are likely to be effective as it has considered all the required factors when setting strategic goals and this will benefit the firm. HID's goal is to operate fifty hotels in ten years. This seems impossible, but with the right strategic plan, the goal is achievable. A strategic goal should be feasible, achievable and difficult to achieve (Smith, 2014). If the dream is achieved, it will lead to the growth of the business. Hid has also set the time frame to achieve the goals and this is very important in setting strategic goals and this will enable the organization to work hard to ensure the goals are achieved within the given time frame. Achieving the goals outside the stipulated time frame will lead to increased costs and the company will put the needed efforts to avoid these costs. The strategic plan helps the company to achieve its strategic goals. HID's strategic plan is to change the target market, change the pricing strategy, increase the workforce and come up with a plan to counter the increased competition. The target market will be people living in urban areas. This will imply that the plan will include introducing the products that satisfy people the tastes and preferences of people living in big cities. The company will employ the 4p's marketing mix which comprises of the price, product, promotion, and place (Pfitzer, bockstette, stamp, 2013). The products will be of high qualities to help minimize the high competition in urban areas. The products should also be innovatively produced, branded and packaged so as adopting high pricing strategy will be justified as the product reflect the customers value for their money (Bak?c?, almirall, wareham, 2013). The strategic plan should also show how the company will change the pricing strategy. The pricing strategy will be influenced by the target market. In some target market. Hid will use high prices because the new target market associates high prices with high quality. This means that charging high prices for hotels will help to attract more customers and minimize competition (Songini, gnan, malmi, 2013). In some urban areas, HID plan will be to offer products and services that fully satisfy the needs and of the customers and charge competitive prices. The strategic plan should also select the best strategic areas to set up the hotels. The hotels should be strategically placed in areas with a high number of the target market to ensure the hotels have enough customers. The strategic plan will also involve hid increasing the number of employees to work in the newly established ventures. Negotiating behavior was used to help the managers reach an agreement (Lent, brown, 2013). This is because each manager had his/her opinion on different goals of the organization. There was the need for the consultant to allow the managers to discuss to reach an agreement. During the discussion, the managers are given an opportunity to express their concerns and critique the other managers opinions. This ensures that the agreed decision is well analyzed and all the challenges that may hinder the achievement of the goals are known and planned for. The consult refocuses the discussion to ensure that the managers agree where their company should be to achieve their mission and tells them to support a national outlook for their company. No. Managers do not typically disagree on the direction of their organization. Disagreements between managers on the direction of the organizations are caused by various factors which include; Managers in an organization have different levels of experience. Some managers have adequate experience while others have little experience when it comes to organizational goal setting and planning (Klofstad, sokhey, mcclurg, 2013). The managers will little experience will tend to see some goals as being unrealistic because they have never set such goals before. This lack of experience will result to disagreements. Conflict of interest when making organizational goals will also cause the managers to disagree (Bateh, castaneda, farah, 2013). In the case of HID, managers new the mission of the organization was to operate within Australia targeting medium priced hotels. The CEO's goals for the organization conflicted with the current mission and the managers thought the goals were unrealistic because the CEOs goals were to change the pricing strategy, expand to urban cities in Australia and other foreign cities. Conclusion Due to business environment dynamics, change in organizations is inevitable. This forces the organization to change its goals and plans. This will also cause the organization to change its mission so that it can align with the goals of the organization. Organizations need to set clear, realistic, challenging and achievable goals. The strategic plan should be comprehensive to cover all the strategies to achieve the set goals. References Bak?c?, t., almirall, e., wareham, j. (2013). A smart city initiative: the case of barcelona. Journal of the knowledge economy, 4(2), 135-148. Bateh, j., castaneda, m. E., farah, j. E. (2013). Employee resistance to organizational change. International journal of management information systems (online), 17(2), 113. Cummings, t. G., worley, c. G. (2014). Organization development and change. Cengage learning. Goetsch, d. L., davis, s. B. (2014). Quality management for organizational excellence. Upper saddle river, nj: pearson. Hartley, m. (2014). Call to purpose: mission-centered change at three liberal arts colleges. Routledge. Klofstad, c. A., sokhey, a. E., mcclurg, s. D. (2013). Disagreeing about disagreement: how conflict in social networks affects political behavior. American journal of political science, 57(1), 120-134. Lent, r. W., brown, s. D. (2013). Social cognitive model of career self-management: toward a unifying view of adaptive career behavior across the life span. Journal of counseling psychology, 60(4), 557. Pfitzer, m., bockstette, v., stamp, m. (2013). Innovating for shared value. Harvard business review, 91(9), 100-107. Smith, w. K. (2014). Dynamic decision making: a model of senior leaders managing strategic paradoxes. Academy of management journal, 57(6), 1592-1623. Songini, l., gnan, l., malmi, t. (2013). The role and impact of accounting in family business.Journal of family business strategy, 4(2), 71-83. Wagner iii, j. A., hollenbeck, j. R. (2014). Organizational behavior: securing competitive advantage. Routledge. Zarkovic, m., cetkovic, j., knezevic, m. (2015). Organization of enterprises in function of a successful business. Stroitel'stvo unikal'nyh zdanij i sooruzenij, (1), 91.

Book Review Of Hoplites Essays - Phalanx, Hoplite,

Book Review Of Hoplites Collected and edited by Victor Davis Hanson, Hoplites: The Classical Greek Battle Experience is a collection of nine scholarly essays specifically about the Hoplite warrior: describing the weapons used, how the identification and retrieval of casualties was conducted, the style of phalanx battle from the perspective of the actual soldier fighting as well as sacrifices and battle rituals. He reveals a new experience to the reader using these works, one that sheds new light on the hoplite warrior. Born on September 5th, 1953, Victor Hanson is a military historian and columnist specializing in the study of the classics and ancient warfare. Most notably known for his contributions on modern warfare and contemporary politics for the National Review he has published a number of books on ancient warfare and the classics most on Greek warfare and the Peloponnesian Wars. Keeping his love for the classics intact he received his Ph.D in that field from Stanford University in 1980. Hanson recently relinquished his position and California State University where he began teaching in 1984 where his solely responsible for the creation of the classics program. He currently writes two articles per week for the National Review. Although much scholarly research and publication has been made available on the topic of hoplite warfare, the collection of unpublished essays that Hanson has brought together has undoubtedly opened a new perspective of battle itself. Hanson may have very well been the first to successfully bring to light the events of battle. From the actions taken before blood had been spilled, those taken while fighting was in full swing, and until the last man who had so courageously fought, lay lifeless on the battlefield, no detail is overlooked by these authors in their works. The book opens with an imperative introductory essay by Hanson himself. In this essay he points out some of the many characteristics of the hoplite warrior. Speaking of the heavy armor worn but also of the hoplites background, saying Greek warfare as something other than a deliberate, contrived contest between small farmers (Hanson 8). He addresses the misconceptions and misconstrues that many leading experts and scholars have on the topic. In particular he cites Hans Delbrcks blinded idea that Greek warfare could not be understood unless it were explicable through analogy to the common practice of the German army (Hanson 9). This collection of essays differed in from many works that are similar on the subject of hoplite warfare in that it didn't predominately examine Greek battle in terms of strategy, tactics, politics, or similar macro-issues. Instead, this truly observed the Hoplite soldier from personal view. The book seduces the reader into the very agonizing reality of battle. As if the reader was standing in rank beside the hoplite soldier as he faces brutal hand to hand combat, a much more personal aspect to a previously foreign ideology. The readers finds themselves taking roles in the ritualistic sacrifice of animals before battle, the invocation of the gods and the retrieval of their fallen comrades after the fog of war had dissipated. What was it like to wear the brass armor and carry a shield, what was the importance of sacrifice before giving battle? Why would someone willingly enter such a zone of death? Each author plays a pivotal role in educating the reader on hoplite warfare. Hansons own introduction on the ideology of hoplite warfare eases the transition to Andersons essay on weapons, Wheelers explanation of how hoplite command was utilized, Ober on the obstacles hoplite warfare faced, and most insightful was John Lazenbys The Killing Zone. Lazenby speaks of how hoplite numbers were utilized and how different polis utilized them. He explains that the norm of hoplites was to have their files eight deep or more. However extraordinary cases would show the greatest depth recorded [as] the fifty shields of the Thebans at Leuktra (Hanson 88). In addition to equipment used and logistics employed, the traditions of battle are also explored. Peter Krentz devotes his work on how the salpinx-a trumpet like instrument used by ancient Greeks- was utilized and how it affected battle. Mainly used to sound a charge, it was also a pivotal tool in battlefield communication. Pamela Vaughn

Spain all in spanish essays

Spain all in spanish essays Espaneos de la Bahà ­a de Biscat. Es el este del Ocano Atlntico y el oeste de las Islas de Balearic. Espas que la mitad del paà ­s se compone de monta Espal tiene un papel en normas de gobierno. El primer ministro es llamado al presidente del gobierno en Espas de 500 miembros. Espan dos sistemas del tribunal, civil y militar, los Jueces deciden todos casos. Juan Carlos lleg a ser Rey de Espal jugaron un papel magnà ­fico al cambio Espa Durante los dà ­as tempranos de Espa mucho del paà ­s. Ellos cultivaron y construyeron las aldeas y los pueblos. Algunos de estos pueblos desarrollados en las primeras ciudades en Espa a establece las colonias y llev un comercio que prosper. Celtics y los romanos vinieron tambin a Espa durante las guerras de Punic y les tom 200 a tambin Portugal. Los alemanes invadieron tambin Espan Muslims. La invasin comenz en 711. Muchas gente espa a ser Muslim como resultado de la ...

Q1 Assignment Example | Topics and Well Written Essays - 250 words

Q1 - Assignment Example However, the insurance companies will have to provide coverage to every individual, without limit even to those with pre-existing health conditions. This process has been termed unconstitutional by US state supreme courts, arguing that the Americans should not be forced into health care coverage. Whether or not the bill solves the issue of health care as a privilege depends on the general implication of implementing the bill. The bill is likely to throw away individual mandate if implemented. What this means for the healthcare industry is that the pricing policies in the industry are prone to enormous changes that may not end up favoring the end user of the health insurance. Individual mandate provides a constant and a large pool of insurance coverage purchasers. In this regard, repealing the individual mandate is likely to increase American health insurance premiums. It is important to point out that the Americans who will be without insurance cover will opt to make use of emergency rooms as their healthcare procedure. As a result, the accrued costs from emergency rooms procedure will be shifted to the insured. The law’s purpose is to extend health insurance coverage to the American community. However, the law is prone to failure in the context of the high insurance premiums. This bill therefore, and the resultant law therein may not solve the health care issue as anticipated. The new health care bill has taken ethical and legal turns, with its applicability and benefit to the American society questioned. The Americans are expected to be health insured by the year 2014. Violation of this law will attract penalties as outlined in the law. However, the entire process has been termed unethical, because the law seeks to force people to comply. Freedoms of choice are hereby violated. The insurance companies will also be forces to cover all individuals, those with pre-existing

Broadcasting Essay Example | Topics and Well Written Essays - 1250 words

Broadcasting - Essay Example Do they view the audience as a mere mass of individuals anonymous to other people or they treat them as having some common interests and overlapping relationships Do they treat them as mere spectators who go home after the show or potential long term clients who can bring in benefits such as profits By knowing which of these holds true can we know what and how we broadcast. The Encyclopedia Britannica (Online) defines broadcasting as the electronic transmission of radio and television signals that are intended for general public reception, as distinguished from private signals that are directed to specific receivers. In its most common form, broadcasting may be described as the systematic dissemination of entertainment, information, educational programming, and other features for simultaneous viewing. Without doubt, we are broadcasting because we are trying to capture attention of the general public, the mass media or what we would call the audience Understanding them is imperative because they are the very reason why we are broadcasting. We want them to watch, hear, talk, buy from us and even feel us. We broadcast because we want them to listen to whatever we are saying whether we are reporting, selling, acting or chatting with other people like those in talk shows. However, the way we want to gain their attention still depends on the way we view them. The term audience used to denote a congregation of people gathered in a certain space listening or viewing someone. In the days of the Romans and the Greeks, they were those who were watching and applauding orators and actors. They were those who watched the theatrical plays of Shakespeare and musical performances of Beethoven. The audience was simply regarded as people coming together a certain show. Today, there are different ways of viewing audiences and the two most prominent views are that of the audience as a 'market' and as a 'public/group'. The Audience as a Market In the view of audience as a market, the individuals composing the audience are considered as consumers. As such, we broadcast because we are trying to sell a product or service to the audience. In this type of view, effective communication as well as quality of audience experience takes the backstage. The priority is that people will be enticed to buy whatever we are selling. We are concerned with people who can buy the product and as such, we address them in a way that will appeal to their socioeconomic criteria. We are not concerned whether it is inappropriate to those in the lower echelons of society so long as it persuades those in the higher ups to prefer us. In this view, we then concern ourselves whether what we broadcast could capture the imagination of the people we are trying to persuade. We heighten the hype and creativity. We resort to gimmicks and other activities that may sometimes be unusual but is a sure attention grabber. This is actually a commonplace practice especially in corporate media where shows are filled with gimmicks design to keep the audience glued on the television so that ratings are high. The Audience as a Public/Group There exists an atomistic view of the audience- one which considers people as being too different from others and having large social distance to the broadcaster. The result of this view was a depersonalized way of broadcasting. Broadcasters

Key characteristics of bureaucracy Essay Example | Topics and Well Written Essays - 500 words

Key characteristics of bureaucracy - Essay Example Webers work dealt with such dominant socio-political institutions like religious authorities, the government, industrial corporations, etc. And in the case of the government, it is through bureaucracy that it interacts with the general population. Bureaucracy can generally be said to contain the following key characteristics: efficiency, organization, procedures, protocols, laws, regulation, regimentation, specialization, etc. Weber added his own perspectives to the understanding of this construct. Firstly, Weber was not wholly critical of bureaucracy. To the contrary, he saw several positive attributes attached to the ideal type. While admitting that even the ideal type bureaucracy can be construed as legal domination, he goes on to say that it is an advancement over earlier forms such as charismatic domination and traditional domination (Huber and Shipan, 2002). In its ideal conception, bureaucracy brings efficiency, organization and concentration of the means of administration. Th ere is also a spirit of egalitarianism seen in this type, whereby the institution helps level the social and economic differences of the general population. On the flip side, the bureaucratic experience can be impersonal and inhumane at times. Weber associated the rise of bureaucracy with the industrial revolution and the attendant flourishing of the capitalist system. Hence, he sees as connection between modernity, capitalism, urbanization and the bureaucratic rationalization of society. In his influential essays such as The City and Capitalism and Rural Society in Germany, Weber acknowledges the â€Å"disappearance of the sociological relevance of the urban-rural distinction. The growth of the nation-state, the development of capitalism as an international order, and the bureaucratic rationalization of more and more areas of social life all mean that the distinctiveness of

Best Value Procurement Bids in Council Services

Best Value Procurement Bids in Council Services Empirical Work This paper is an empirical study on the strategic significance that Best Value (BV) Procurement adds to Birmingham City Council. The aim of the proposed research is to quantify the strategic link between the BV and the contemporary strategic Procurement. Then to create a model which will evaluate the contribution of the strategy when applied to Birmingham City Council. Best Value was introduced into the public sector in 1998, announced through the government’s white paper â€Å"Modern Local Government in Touch with the People†. This paper introduced extensive reform of local government, including the new initiative of BV. Within this BV is the e-Government, Community Planning, Strategic Partnerships and new political management structures (White Paper 1998). The theory of Best Value was aimed at improving local government services; this was introduced in the Local Government Act 1999. BV replaced the old system of Compulsory Competitive Tendering (CCT), and required local authorities to review over a period of five years, the method in which they conduct all their functions. This would take the form of consultation with the local community to deliver the most effective, economic and efficient services (Local Government Act 1999). The Governments intention to reform local government continued and in 2001 they published a further white paper entitled â€Å"Strong Local Leadership, Quality Public Services†. Addressed within this paper were issues that included strong community leadership, continuous improvement, comprehensive performance assessment, financial freedom and modernisation of finance systems (White Paper 2001). The report in 2001 Delivering Better Services for Citizens, a review of local government procurement in England was published as a consultation paper. The report included the following recommendation; there should be clear political responsibility for procurement, with elected members taking a strategic role in securing outcomes. Best Value is about breaking down the boundaries between the public and private sectors in local service delivery. (The Byatt Report 2001) This research paper is based on the government white papers and reports which initially defined BV in procurement and established Strategic Management tools used to identify strategic choice within local authorities. The conceptual analysis is based on identifying the congruence of strategic links between the BV definition and chosen Strategic Management tools. The focus of the paper is Birmingham City Councils BV practices, and this will be measured against the resulting model. The output of this research is to measure the strategic worth of Best Value and the strategic worth of Birmingham City Councils delivery of Best Value. The paper will evaluate the relative merits of quantitative and qualitative research methodologies. Methodology The rationale of this chapter is to compare and discuss the research methods that could be used for this empirical research paper. When researching any paper there are numerous methods for collecting data, they do not always produce workable data that is easy to analysis. Therefore it is vital to review and plan the methods that will be employed. Before beginning any of the research a time scale will be composed, this will plan and set targets for the research. This plan is flexible, to allow for any considerable changes to the project due to unexpected research findings. Theoretically, the proposal should draw attention to any difficulties with the research question and the access to the data. Secondary Research The secondary research will discuss the theories and concepts which exist on the topic and be presented in the literature review. The findings from the primary research are then tested on these theories for validity (Saunders, M. et al 1997). Tertiary data sources will assist in the search for secondary data, this will reveal books, journals, newspaper articles, and Internet addresses on the topic (Bell, J. 2005). This section of the research will present some of the conclusions from the relevant Government’s White Papers as a secondary source of research data. Primary Research Primary research is vital to the project as it produces the raw data on the current situation in the organisations. A consideration when gathering primary research data, is obtaining the consent of both the organisation and individuals prior to initiating the research and this data must remain within the scope of the project (Saunders et al 1997). Primary Research Methods Method Type of Research Characteristics, Benefits and shortcomings Postal survey Quantitative Cost is low Response rate can be poor Answers may be incomplete Responses are pre-coded and simple so people can understand them this can mean the quality of information provided is lower than from other methods Telephone and/or email survey Quantitative Cost effective method of achieving robust sample allowing generalisations to be made Responses are pre-coded Certain groups do not have access to the telephone, so may be excluded from the sample It is difficult to ask sensitive questions over the telephone Works well with employers Face-to-face survey Quantitative includes both open questions as pre-coded Can achieve robust sample allowing generalisations if sufficient numbers are surveyed Expensive and time-consuming to administrator Ideal for gathering sensitive information or exploring complicated issues interview Qualitative In depth and detailed information can be gathered Interviewers are allowed more flexibility Answers to open questions can be difficult and time-consuming to analyse Expensive and time-consuming to administrator Focus group Qualitative A group discussion with around 8-12 people Can lasts up to 3 hours Capitalises on interaction between participants Participants are not representative of wider population which does not allow for generalisation Good method for gathering sensitive data Requires careful and unbiased analysis Case study Qualitative Researcher gains understanding of a individuals experience Provides good quotations and rich data Can bring alive other research, such as survey data Findings cannot be generalised to a wider population Qualitative Research Qualitative research is not just quality, it is the starting point where individuals understand and can talk about their lives. Qualitative studies attempt to explain social phenomena (for example experience, attitudes, behaviour, interactions and belief) in terms of the wider contexts of individual’s lives (Cresswell, J 1994). To gain this type of data methods such as direct, unstructured interviewing, or observation of real-life settings (ethnography) are used. The data that qualitative methods of research collect is usually words, rather than numbers, in the form of transcripts. That data is typically unstructured, and statistical methods cannot be used in its analysis (King, N. 1998). Individuals are surveyed or studied in order to understand their experience from their perspective, that is, what matters to them, rather than from the standpoint of the researcher or the professionals. Observational studies have been undertaken to understand the informal culture, of the organisation (King, N. 1998). Quantitative Research Quantitative research generates numerical data or data that can be converted into numbers, for example clinical trials or the National Census. Numbers are the main type of data that these methods collect, and those numbers will be analysed using mathematical or statistical techniques. Surveys that take the form of questionnaires are usually quantitative (Cresswell, J 1994). Conclusion This paper will combine both quantitative and qualitative approaches, using a qualitative study to guide the design of a subsequent quantitative study and by mixing elements of the one approach into the other. Questionnaires can contain both quantitative and qualitative questions. This paper will use both a quantitative and quantitative approach to the questions. This will be in the form of a ratings scale (1 to 5), whereas the qualitative questions will present a box where people can write in their own words. To obtain the strategic value in BV, a case study approach will be used; this will gauge the working practices and will enhance the data from the questionnaires. The secondary research will focus on the Governments white papers, and will introduce discussion from books and journals written on the subject. References Bell, J (2005) (4th Edition) Doing Your Research Project,  Open University Press, Buckingham Cresswell, J (1994) Research Design (Qualitative and Quantitative Approaches),  Sage publications, London King, N. (1998) Template analysis in G. Symon and C. Cassell (eds.) Qualitative Methods and Analysis in Organizational Research, Sage London Saunders, M. Et al (1997) Research Methods for Business Students,  Pitman Publishing, London. Papers White Paper (1998) Modern Local Government in Touch with the People,  Accessed through, www.communities.gov.uk Local Government Act 1999,  Accessed through, www.communities.gov.uk White Paper (2001) Strong Local Leadership, Quality Public Services,  Accessed through, www.communities.gov.uk The Byatt Report (2001) Delivering Better Services for Citizens,  Accessed through, www.woking.gov.uk

Technology and Happiness in Civilization and Its Discontents and Waitin

Technology and Happiness in Civilization and Its Discontents and Waiting for Godot Happiness is something most humans value above everything else. The various things in life that make us happy, such as family, friends, and cool cars, to name a few, are the very things we hold dearest to us and place the most value on. People fill their lives with things that please them to ease the gloom that comes as a result of the seemingly never-ending trials and tribulations of life. We gladly accept any amount of pleasure we can extract from the monotony of our daily lives, and we will do almost anything to achieve happiness. Throughout Civilization and Its Discontents, Freud talks about happiness-why we don't have it and how to attain it. He blames civilization for people's general unhappiness. Civilization is obsessed with technology, figuring out how the world works, and controlling nature. This focus on and excess of technology and science may have advantages, but it also has many disadvantages, the main one being unhappiness. Civilization hinders man's instinctual drives. Man is born with these innate drives, and when he is not able to fulfill them, he becomes miserable. There are restrictions placed on the members of a society through cultural norms and beliefs. All these things put together add up to an unhappy society. Freud believes that aggression is a primal instinct, and civilization thwarts this instinct, making man unhappy. Civilized society controls man's tendency toward aggression through rules and laws and the presence of authority. These mechanisms are put in place to guarantee safety and happiness for all individuals in a society. However, the necessity of suppressing the aggressive drive in m... ...r us, and we will become lazy. What are we going to do all day if we have machines to make meals for us, to do our laundry, and to clean our houses? We would do nothing. We would become like Vladimir and Estragon in Waiting for Godot-we would be doing nothing more than existing, which we have seen does not bring much happiness. The fact that happiness is valuable is proven when one takes a look at the various aspects of an individual's life. Each person surrounds him/herself with the people and things that bring him/her the most pleasure. Our happiness is so important to us that we will do almost anything to be happy. While many people believe that technological advancements can bring happiness, there are too many problems that come along with these advancements that in the long run do not bring happiness. Better technology does not equal more happiness.

Corporal Punishment in Schools Essay

Corporal punishment is the deliberate infliction of pain as retribution for an offence, or for the purpose of disciplining or reforming a wrongdoer, or to deter attitudes or behaviour deemed unacceptable (Miller, Vandome, & McBrewster, 2009). Corporal punishment can be divided into three categories, these include: judicial, domestic and school. For the purpose of this essay we will be focusing on school corporal punishment, the advantages and guidelines to follow when using corporal punishment and the disadvantages and effects on children when child abuse is used in the name of corporal punishment. According to Vockell (1991), â€Å"Corporal punishment is the infliction of physical pain, contingent upon the occurrence of a misbehavior† (p. 278). It is a very controversial topic that is raised amongst educators across the nation. There are always advantages and disadvantages when hitting a child in the name of corporal punishment and the techniques used when punishing the child. Quite a few people support corporal punishment as an effective way of disciplining a child, while a large number of people believe corporal punishment is a cruel and inhumane way to deal with the child. Sometimes all children need is a little spanking to set them straight, help them see the errors of their ways, but, how would you know when you’re crossed the line from disciplining the child to committing child abuse. According to an article by Clark (2004): John Wilson suggests there are six advantages of corporal punishment: cheap and easy to administer, effective deterrent, effective reform, adjustable pain, fair: because of similar dislike of pain, no permanent damage (p.363). Some people who support corporal punishment can see only the positive effects of these advantages. Out of these six advantages and for the purpose of this essay, we will be focusing on five of the advantages. The first advantage of corporal punishment is that â€Å"it is cheap and easy to administer.† This simply means that, it will cost less to spank a child instead of a long period of imprisonment and if one does not care about the â€Å"niceties† about hitting a child, it can be easily administered. The second advantage that was stated by Wilson is that it is an â€Å"effective deterrent.† Educators believe that corporal punishment is the only language children understand because it is perceived as unpleasant. This may sound like a disad vantage, but, punishment by its own definition involves unpleasant stimulations. Children will likely keep to the rules govern by the institution because they would fear the physical pain and humiliation. The third advantage stated by Wilson is â€Å"effective reform,† this is the disciplining or reforming of a wrongdoer for misbehavior. As with effective deterrent, effective reform, also uses fear of physical pain and humiliation for attitudes or behaviour deemed unacceptable, to help improve or mend one’s ways. Another one of Wilson’s advantages states that â€Å"it is fair for all, since all people are similar in their dislike of pain† (Clark, 2004, p. 367). The recipients of physical pain knows how much it hurts to be spanked, paddled, canned, flogged or smacked, so they would try to stay clear of the obvious consequence. The final advantage states that there is â€Å"no permanent damage: when using corporal punishment. The recipients will learn self discipline when being administer corporal punishment as long as you follow the guidelines used in the institutions. These guidelines are put in place to help educators be responsible when disciplining a ch ild using corporal punishment. Simply put, the guidelines are a â€Å"How to manual† when administering corporal punishment. So here are some main guidelines of behavior management for corporal punishment. Firstly, educators should not use corporal punishment when a more appropriate technique is available, but there are always eases where sparing the rod can also spoil the child. If corporal punishment must be administered, educators should have a clear head. Teachers should not take out there anger and frustration out on the child. Punishment must be administered soon after the offence. Children tend to forget the reason why they are being punished after a long period of time has passed, making them believe that they should not be punished. It is also best to specify the behavior being punished. Educators must administer corporal punishment dispassionately. Teachers tend to spank or hit a child more aggressively because they might not like the child as a person. Not to mention, teachers should be bother wh en they are administering corporal punishment to any child. Administer corporal punishment in front of appropriate witnesses, these witnesses should be regarded as reliable and truthful in case of litigation. And, corporal punishment should be carried out with appropriate confidentiality, because, what good would it do to humiliate the child. And finally, make sure you follow all the rules and regulations prescribed by the school system, this is to assure you have the support and an effective defense, should a legal challenge arise. But with every advantage there is an equal disadvantage. Most people believe that corporal punishment in schools is not morally acceptance. This is where the disadvantages occur. According to Vockell (1991), â€Å"punishment is not likely to be logically related to the misbehavior† (p. 279). This just means that the students who are punished for misbehavior not worthy of punishment are victims of artificial punishment. Artificial punishment simply means, using another means of punishment instead of corporal punishment. The second disadvantage is that physical punishment often models socially inappropriate behavior to the child. According to Vockell (1991), a solid finding from child-rearing research states that, children who are spanked more often than others are more likely to hit other children and act out aggressively while growing up. Parents and teachers need to reason with children to make them better understand that there are consequences to their actions. The children should know that it hurts the adults more than its hurts them to be spanked. And, by explaining this to the children, they would not grow up solving their problems by hitting people that annoy them. Another disadvantage is that corporal punishment may inflict real injury to the child that can be related to child abuse. Teachers can sometimes take out there anger and frustration on children in the name of corporal punishment, leaving them with broken bones, torn ligaments, whiplash injury, blindness and in some cases death, just to name a few. Lastly, because of the injuries that children can sometimes sustain in the name of corporal punishment, litigation can occur. In the face of these injuries lawsuits are filed prohibiting corporal punishment in schools. Educators who believe that corporal punishment should be banned from school institution think that the physical and psychological effect on children far outweighs the advantages of corporal punishment. The arguments that are raised against corporal punishment said that is leads to abuse, it is degrading and humiliating, it is psychologically damaging and it teaches the wrong lesson. As always, there are instances where, corporal punishment can lead to abuse. A teacher maybe angry and frustrated at home and take out there vindictiveness and retaliation on the child. These teachers would then be crossing the line to physical abuse. Corporal punishment can be a degrading and humiliating form of punishment, because it involves the â€Å"direct and intense power to the body† especially if this punishment is carried out in front of the child’s peers. Corporal punishment can be psychologically damaging to a child. It causes submissiveness in the child affected by it, making them easy prey for predators who might sexually exploit them. No one can expect a child who is conditioned for corporal punishment to simply say no to a molester. And lastly, corporal punishment can sometimes teach the wrong lessons to children. According to Benatar (2001), â€Å"punishing a wrongdoer by inflicting physical pain sends the message that violence is an appropriate way to settle differences or to respond to problems. In conclusion, the arguments for corporal punishment might be practical and the only way for a wrongdoer to learn discipline and respect, but, at the end of the day, according to Europe (2007), â€Å"hitting people is wrong and children are people too† (5 p.). The effects on the children when using corporal punishment can be most damaging to their physical and emotional self. Even with school systems guidelines, teachers still commit child abuse in the name of corporal punishment. Bibliography B., P. (2006-2011). Phil For Humanity. Retrieved April 25, 2011, from The Pros and Cons Of Corporal Punishment: http://www.philforhumanity.com/Corporal_Punishment.html Benatar, D. (2001, October). Corpun. Retrieved April 25, 2011, from Corporal Punishment: http://www.corpun.com/benatar.htm Clark, J. (2004). Aganist the Corporal Punishment of Children. Cambridge Journal of Education , 363. Europe, C. o. (2007). Abolishing Corporal Punishment of Children: questions and answers. Council of Europe. Miller, F. P., Vandome, A. F., & McBrewster, J. (2009). Corporal Punishment. VDM Publishing House Ltd. Vockell, E. L. (1991). Corporal Punishment: The Pros and Cons. The Clearing House , 278-283.

Reflection on Capitalism essays

Reflection on Capitalism essays It seems that in the United States of America Capitalism streams with grace. For me capitalism seems to be the best way for an economy to grow. Some may say, capitalism is unfair in terms of competition and giving the best possible price to the consumer. Or that capitalism creates classes where the rich get richer and the poor get poorer. Im no doctor of the economy, or a spokesperson for all of America, but I feel that companys can be more profitable both in an economic and a personal standpoint by running a business based on capitalism. Looking at the predicament with competition, from most of my experiences at this stage of life for me, competition has done great things in terms of making products cheaper for me. For example, the computer hardware business, I built a computer one year ago using an Intel Pentium II 300mhz processor. I paid $520 for the motherboard and processor. Since AMD (a competitor of Intel) came out with the AMD K-6-2 processor, Intels prices have dropped considerably. As a matter of fact, I was on the Internet just yesterday and saw that I could by an Intel Pentium II 333mhz processor and a motherboard for just $335. Its just too bad that I couldnt say the same for Microsofts prices. But that topic alone could spawn a novel. I think that of late, many Americans have less faith in their government than they did 50 years ago. And having the government control the countrys industry would create all kinds of dilemmas. I was thinking about the statement the rich get richer and the poor get poorer and also about capitalism creating economic classes among society. Again, Im not a economics major, so the next few statements are going to be based on my assumption that - the difference between say, a doctors salary and a janitors salary in a capitalist economy would be much more significant than in a socialist econ...

Essay on The Lead WarsEssay Writing Service

Essay on The Lead WarsEssay Writing Service Essay on The Lead Wars Essay on The Lead WarsWho were the two sides of the case that’s introduced in the first chapter and what was the case about?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The case involved the Kennedy Krieger Institute and two African American children and their families, since two researchers from the Kennedy Krieger Institute conducted the experiment to study the impact of lead on the two African American children. The case was about the unethical behavior of researchers, who exposed their subjects to the threat by exposing them to the impact of lead, although they were aware of its possible negative impact on their health.What does the CDC say is a level of concern for blood lead levels? How has that number changed? How many children are currently at risk, based on their blood lead levels?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The blood lead level was excessive in children involved in the experiment that caused the steady deterioration of their health in the course of t he experiment and influenced their further life. However, the number of children exposed to the risk of lead impact has decreased due to tighter government regulations and growing public pressure.What are some of the symptoms of acute lead poisoning?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Symptoms of the acute lead poisoning involve muscle pains, fatigue, abdominal ache, headache, nausea and vomiting, seizures and in the most serious cases coma.What are some common sources of lead poisoning?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The common sources of lead poisoning are plumbing and water supply, especially if water is contaminated with lead because of the close location of sources of the pollution. Moreover, lead may be found in soil, home dust, toys, traditional cosmetics and other sources. In such a way, lead may be found in many items people use or are exposed to in their regular life.What are some of the symptoms of chronic, low-dose lead poisoning?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Symptoms of chronic, low-dose lead poisoning include loss of short-term memory or concentration, depression, nausea, fatigue, problems with sleep, frequent headaches. Children with chronic, low-dose lead poisoning may refuse to play and tend to aggressive or hyperkinetic behavior. These symptoms may have different manifestations and some of them may be more distinct than others depending on the dose and the time of the exposure to the impact of lead.Explain the Kennedy Krier Institute lead study. Who was it studying and how was it studying them? What was the problem with the study that caused all the controversy? What are our societys concerns about research involving human subjects?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In case of the Kennedy Krier Institute lead study two African American children were studied. They were exposed to a different dose of lead in their home environment, whereas the researchers measured changes in their health by regular examination and tests. Researchers measured the level of lead in their blood, observed their behavior, examined their health condition and assessed changes that occurred to participants of the study. The exposure of children to the impact of lead has had the negative impact on their health that has triggered the major controversy of the study, especially after the court’s ruling that took the side of the researchers, who actually led two children to the development of chronic health problems caused by their exposure to the impact of lead. In such a way, the issue of the correlation between the safety of human subjects and scientific needs emerged in society, which grows more and more concerned with safety of scientific experiments, which though are essential for the scientific progress and naturally are accompanied to certain risks to subjects’ health.What role did community activist organizations take in reducing the impact of lead on the U.S. population?  Ã‚  Ã‚     Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Community activist organizations push on the government and companies to decrease the impact of lead on the US population. They inform the public of the danger of lead and force the government to enhance environmental legislation. They also push on companies to decrease the exposure of the population to the impact of lead. In fact, community activist organizations stand for interests of local communities and attempt to defend needs of the local population to secure their position and prevent the risk of the development of numerous health problems due to the exposure of the population to the impact of lead.What was researcher Robert Kehoes argument behind his position that environmental lead was perfectly safe? What was the opposing viewpoint of researcher Clair C. Patterson?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Kehoe stood on the ground that people are exposed to numerous risk factors along with lead that may cause the development of serious h ealth problems, whereas Patterson viewed lead as the primary cause of those health problems. Therefore, they view the problem of the lead impact on the population from different scientific perspectives. As a result, they naturally arrive to different views on the impact of lead on health of people.Why do the authors think that attempts to regulate the amount of lead in our environment have been less successful then efforts to stop other epidemics? What are the economic problems?   What are the political problems?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The regulation of the amount of lead in environment can decrease the risk of the development of serious health problems that will have a positive economic impact because it will reduce spending on health services and improve the public health. However, politically this decision is difficult because it causes costly changes in many industries. In fact, the major political problem is the lack of adequate resources that are essenti al for the protection of the population, while the introduction of strict regulatory policies may cause the downturn in the economic development of the country and decline of business activities because companies have to spend more resources on the environment and population safety than into their business development.How did the Bush administration in the early 2000s directly affect the independence of public health science? What about epidemiologya field that, in some ways, is restricted to natural experimentation just as environmental science ismakes it vulnerable to that sort of attack?  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The increased role of the government in epidemiological and public health control has decreased the role of public health science as an independent body. As a result, the government has started to play the main part in the epidemiologic management and public health policies. The increased role of government in the development of regulatory public health policies has raised the problem of the decreasing public control over epidemiologic situation and public health.

How Phisically Disabled Students Can Improve with Mobility Research Paper

How Phisically Disabled Students Can Improve with Mobility - Research Paper Example How Physically Disabled Students Can Improve With Mobility Skill Training According to Barnes and Whinnery (2002), the study that they conducted and analyzed was based on how the Mobility Opportunities Via Education (MOVE) curriculum impacted young students that had physical disabilities. Five students who were in elementary school were in the study test group to determine how this curriculum would help the them functionally walk despite their severe physical disabilities. Throughout this study, many tests and measures of the students' results were taken to see how if this newly-designed curriculum helped them progress in their learning process. Research Problem The problem addressed in this article discussed the issues of how Mobility Skills Training curriculum would help children progress physically, educationally and cognitively when the method of teaching was re-routed. Teaching young students that have severe disabilities can be difficult as they must overcome hurdles that other children do not. This analysis is imperative to help young students find new ways to grow and become better functioning students and in the future, adults so they will not be completely hindered because of their disability but instead make the most of their existing abilities. The hypothesis of this research is that the new curriculum will help the students progress and improvements will be recorded at the start, intervention and conclusion points of the experiment. Literature Review There are multiple points in the literary analysis by Barnes and Whinnery that can shed light on the background and necessity of the MOVE technique and how it could help students improve. One of the first key points is that all students regardless of their disability, if they are enrolled in a special education program, they are entitled to additional educational programs such as physical and occupational therapies. This is an educational minimum standard throughout the United States. According to rese arch in addressed by this article, therapists in educational environments have training that fulfills the medical side of a students' needs that add to the already in place educational goal (Craig, Haggart & Hull, 1999; Dunn, 1989; Rainforth & York-Barr, 1997). Secondly, another main point behind this research is that therapists usually try to correct the students rather than advocate that their behaviors are actually a norm for them, therefore, trying to build a different quality of life where a child may feel less successful when compared to a mainstream 'normal' student (Campbell, McInerney, &Cooper, 1984; Fetters, 1991). Lastly, a major key point is that these basic therapeutic programs do not necessarily help to increase the development of their functionality in a normal setting, but instead are just taught to perform at a minimal functionality due to their disability. Their standards are typically lower because of their physical disability (Rainforth & York-Barr, 1997). Method Research Format This experiment is primarily qualitative because there is a complete, detailed aim rather than a measure to test statistics. The outcome was subjective because it interprets the events through observation rather than seek measurements and analysis. The MOVE curriculum

The significant of 'GUANXI' towards contractors to endure in the Essay

The significant of 'GUANXI' towards contractors to endure in the construction industry - Essay Example There is one slight problem, however, which concerns business ethics and sense of fair play. When you work your way into the good graces of a client by establishing the personal connections of guanxi, you effectively shut out of this loop other contractors who are not into the practice, which is neither fair nor just. In addition, guanxi is often established by extending favors or giving gifts, which takes on the appearance of bribery and corruption. All the above postulates - the increasing interest of Western management scholars, the distinct significance of guanxi in the multi-faceted construction industry, the thin line that separates it from bribery and corruption - make guanxi an interesting study area for anyone seeking new management tools that could provide control and efficiency in an otherwise intractable industry. This is what Project Management in Construction is all about. Personal connections in guanxi are looked upon as a necessary condition for doing business successfully in China. The actors in the guanxi relationship may purposefully create or accidentally discover the affinity as they look for shared experiences to establish a common social identity. This then sets the stage for the guanxi interactions, which may be expressive or instrumental. Expressive interactions refer to socially oriented activities, while instrumental activities are pragmatic transactions and exchanges related to work and business. After the two persons become familiar through common bases, they proceed to engage in a wide variety of transactional activities to move from an outer to an inner circle. (3) 3. Relevance to the Course Guanxi has attracted the attention of Western management scholars who saw its rich potential as a business formula for success not only in China but elsewhere. This interest is evidenced by the frequent and copious mention of guanxi in popular and academic literature that no longer requires literal translations. There is a strong possibility that such fascination with the Chinese principle prompted the

Film (movie) analysis paper Essay Example | Topics and Well Written Essays - 1000 words - 1

Film (movie) analysis paper - Essay Example As a designer, am responsible for the visual concept of a movie, a theater production or a television program. I realize a design style for sets, graphic, location, lighting, camera angle, costumes and carefully work with the film producer and director. One of the concepts used my designer is appointing and managing an art department, which includes construction and design team. A strong partnership is formed with a particular director with whom I work closely with. Designers tend to specialize in theater, television or film although there may be some overlap. In a case of a theater, production designers are also referred to us set designers or stage. As a production designer, my main work is to market my skills and experience, briefing and making contacts with agents. Some of the activities that am involved with include: reading scripts to identify a theme indicating a particular visual style. Analyzing a production brief that might be a written one or oral. Monitoring and planning design budget. Coming up with design ideas, make-ups, and costume design. During my childhood, I used to love new ideas and new things; a factor that is helping me in design production. Production design in shall we dance film is of a high quality. The choices of costumes use are in agreement with the theme of the movie. A good example is the dancing costume worn by the dancers in the movie. Graphic design is problem-solving through the use of image, space and visual communication. Being a graphic designer, one works under the directors supervision. One of the major responsibilities of a graphic designer is to ensure quality production of art, production of art assets and page layout in accordance with design documentation. Another work of a graphic designer is to understand the brand or a product and come up with art brief. Graphic design under a tight schedule and are supposed to deliver on the set deadlines. During my childhood, I was greatly

The Construction of News Essay Example for Free

The Construction of News Essay What makes the use of visual and verbal strategies in news construction so important? The answer has to do with the fact that what makes any good news item attractive is its ability to capture and retain the attention of the audience. There are many ways you can use to get your audiences attention, but visual and verbal strategies have been tested and proven to be the most effective. Any news item in the print media, radio or television, however news worthy it might be, will not be taken with the seriousness it deserves if visual and verbal cues are not used. The human mind reacts to more readily to statements which are accompanied by powerful verbal and visual connotations than it does blank, or what Simmons calls ‘imageless’ statements. News papers utilise pictures as a means of capturing attention. Televisions on the other hand make use of moving images, or what is commonly known as video. Pictures speak a thousand words, moving images speak millions. Images, whether still or moving, are indispensable in the media industry. These are not only appealing to the eye and/or ears, but they also help the reader, viewer and listener to grasp the message better. Television journalists usually use videos taken from the source area of the news material. It would be very monotonous and even tiring if TV news lacked live shots of their news. These videos serve the same purpose as picture serve in newspapers. They are a powerful means of capturing and retaining the audience’s attention. War scenes have always had more impact on the viewer because of the images used. The coverage of the war in Iraq managed to elicit a lot of strong, albeit differing views and emotions. This can be attributed to the effectiveness of the kind of images that were used by news channels in broadcasting this news. According to Pfau and Haigh, the use of images in television war stories is very influential. They say that television news provides viewers with a â€Å"front row seat to view combat†. In other words, it gives the audience a feeling of presence, like they are a part of the combat out there in the battle field. Abrahams argues that television news communicates more emotion than other news venues. This tendency is even more pronounced with graphic images of war which he says are â€Å"among the most powerful visuals known to humankind Not all images taken from a scene are used in the final news item. The images are usually edited to suit the needs of the audience. Dramatic images often make interesting news material and video journalists will always strive to the best part of a video clip to show to the audience. This kind of news presentation has been criticised in the past for being partial. Brown, in his Video Aid techniques book, says that news makers usually look out for the most bizarre, which also happens to be the most negative part of a video shootage to use in their news. This has a way of making people misunderstand a situation. For example, many news channels, while covering the Iraq war, usually depicted the brutality of the terrorist insurgents over civilians, yet they failed to report the brutality of some of the American soldiers to the same civilians. Many people thought that the Iraqis actually liked all the American soldiers and yet the situation on the ground was far much different. Film and television have also had a big role to play in how images are used in the other news media. The pictures used in newspapers and magazines reflect what the reader had already watched in a film or on television news. The pictures that journalists use are put in such a way that the message they contain will be reinforced in the readers’ mind. News broadcasters also use creative language to hold their audience’s interest in a particular news story. They do not use the normal street language, nor do they confine themselves to the formal language. Rather, they construct their news in such a way that the words they use are appealing to the listener. The verbal strategies have to be used hand in hand with appropriate non-verbal cues in order to achieve to the maximum, the desired effect. Radio journalists only have their voices to rely on when presenting news to their audience. They usually use sophisticated, yet understandable languages. They have to use high levels of creativity since their presentation is only verbal. In most cases, journalists are able to present a news item to the listener in such a way that the listener feels like he/she is part of the events happening in the news. Images in the news media are also important in the presentation of societal norms and expectations. The media, most often than not, depicts what is happening in the society. Therefore, many news editors prefer to use images that people can relate to or are used to. Conclusion Journalists have had a major role to play in writing and reproducing major occurrences in the history of human kind. Today, it is possible to get a video clip from the Second World War due to a journalist’s efforts. It is also possible to access newspaper articles from long as the 1800s. There are many images depicting past events that should never be forgotten. These are preserved in various museums and media houses for posterity. Therefore, it can be said that journalist have over the years utilised the development of images to preserve the history of humankind. Journalists have also used visual and verbal strategies to showcase the social injustices that are plaguing much of the world today. It is through the images presented in our media that we are able to appreciate and grasp what is happening around us. The media showed the world what was happening in Darfur, and the world was able to act fast to avoid another Rwanda episode. The famous photographer, Mohammed Ali, received worldwide acclaim for highlighting the Ethiopian famine which was killing hundreds of people in Ethiopia. Though journalists have used images for the good of people who are viewing them, there needs to be some regulation on how they present these images. For instance, they should use images that show both sides of the story in order to avoid misplaced understanding among the audience.

The Internet :: Web Technology Essays

The Internet When the Internet was developed in the 1960s, most of the world was unaware of the impact it would have on the world and our society within a relatively short period of time. In less than forty years, the World Wide Web has literally become the "Information Super Highway" as Al Gore so succinctly named it (Daly, 1998). With this massive influx of information through a web of interconnected networks have come problems and some solutions. The magnitude of data stored on the Web and the Internet brings about many questions regarding readability, currency, policies, validity, quality, reliability, moral issues, creditability, market appeal, and adequacy in the mechanics of language just to name a few. Except in technologically advanced circles of society, the Web was virtually unheard of prior to the wide availability of the Mosaic browser in 1993. At that time, the Web emerged nearly full-blown and was so successful that within a few months it was being used by millions of people (Maddux, 1998). As a result of this rapid growth of the Web, the quality of many websites today is poor. Maddux (1998) states that "standards for academic and other publishing of traditional media, like books, evolved over a period of centuries while the technical and distribution problems were being solved". The Web has not been afforded the luxury of having the component of time to develop standards for the information being published. Maddux (1998) believes that "Web quality seems to be declining, rather than improving". Often when a person searches for information through a Web search engine, he is inundated with incompetent web pages. It is difficult, time-consuming, frustrating, overwhelming, a nd sometimes impossible for an internet novice to find useful information. In turn, those using the web for educational fulfillment have to jump barriers just to find high-quality information. To remedy the problems with the Web, some guidelines need to be set forth and followed. Authors of web sites need to proofread and revise material for language and mechanics much as if they were writing a paper for their English class to be graded by a teacher. Web site authors should use common sense in deciding what and when to publish and should keep the published material up-to-date. Just as students should not turn in an unfinished assignment to a teacher, the author of a website should not publish unfinished pages or pages under construction.

The Existence Of God Essay -- Religion, Theology, Philosophy, logic

The existence of God has long been a topic of debate. It is the ultimate topic of discussion, as everyone seems to have an opinion on it. I will look at the traditional arguments for the existence of God, the ones that have stood the test of time, and find out how convincing the arguments really are by looking at each one in turn, analysing the logic behind each argument, and finally looking at its criticisms and the responses to the criticisms. The first argument for the existence of God I will look at is the cosmological argument, more commonly known as the "First Cause" argument. It is attributed to Saint Thomas Aquinas, a 13th century philosopher. The basic premise is that for the Universe to exist, something must have caused it to exist in the beginning. The conclusion to this premise, argues Saint Thomas, is that God created the Universe, as he is the only thing eternal. The unstated premises in this argument are that an eternal entity is required to create the universe, and that God is the only thing eternal. The history of time in the universe is often likened to a stack of dominoes falling on one another and causing a chain reaction down the line of dominoes. They did not start falling by themselves, as something must have triggered the very first one. In the First Cause argument, it is God that created the Universe and hence was the first cause. This argument even allows for the Big Bang theory, stating that God ca used the Big Bang. This is a popular argument because it allows religion and science to co-exist in one theory. In fact, the Big Bang theory helps the First Cause argument because it shows that the Universe did in fact begin at a point in time, meaning that there must have been a first cause. Bertrand Rus... ...of these planets. However, this does not explain the apparent convenience of Universe's natural laws for organic life. This can be explained in another theory, which states that there are multiple Universes, a "multiverse", and that we are simply in the Universe whose natural laws support life. Out of all the arguments and criticisms I have looked at, none have been proven in such a way that any of them are self-evident, and none show truly sound arguments. Some arguments are valid, and some have true (by induction, mainly) premises, but none can be shown to prove the existence of God without doubt using logic. These arguments should not be used as proofs of the existence of non-existence of God, they could simply be used to support a person's particular opinion. However, they should be used carefully as fallacies are committed in all of them.

Improving Service Quality in Hotel and Resort

EXECUTIVE SUMMARY The first chapter of report will explain the purpose of the report and why this report is important. In chapter 2, the service quality will be identified. There are two parts in this chapter: the first part will discuss concept and principle of the service quality and the following part will note the service quality models. Mainly the SERVQUAL model and the Total Quality Management (TQM) will be examined. Then in chapter 3, implementation, the chosen organisation which is the Club Mediterranean (Club Med) will be applied for the service quality model. The last chapter is conclusion of the report and the Appendices will be stated next to reference list. TABLE OF CONTENTS Executive Summary †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦2p Chapter 1: Introduction 1. 1 Purpose of the Report †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 4p Chapter 2: Service Quality 2. 1 Principles of Service Quality †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 5p 2. 2 Service Quality Models †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 6p Chapter 3: Implementation 3. 1 Background of the Club Med †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦8p 3. 2 Steps of Implementation †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. †¦Ã¢â‚¬ ¦9p Chapter 4: Conclusion †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦12p Reference List †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 13p Appendices†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦15p CHAPTER 1: INTRODUCTION 1. 1 PURPOSE OF THE REPORT â€Å"Service organizations exist as a function of their customers; service quality then, is the primary survival strategy† (Schneider and Chung, 1993, p. 124). Carey (2003) note that the service quality is a subject that permeates every component of the tourism industry. Especially in hotel and resort, the service quality is integral for long term survival. Therefore each company should take the service quality as serious management philosophy and have to adopt theories and models to identify gap between expectation and perception. CHAPTER 2: SERVICE QUALITY 2. 1 PRINCIPLES OF SERVICE QUALITY Service quality is defined as the degree of excellence intended that meets customer requirements (Wyckoff, 1992). However, Carey (2003) points out the service quality, the result of a comparison between the expectations of a customer and the actual service they received. Therefore, understanding gap between the expectation and the received service can be a key source of the service quality. According to Fitzsimmons and Fitzsimmons (2001), these expectations are based on several sources, including word of mouth, personal needs, and past experience. Thus, people may have more expectation on the high-rated hotel. Usually, the five-star hotels are more expensive than the lower level so customers may expect to get serviced as much as they pay. In other word, the service quality can be a primary goal for hotels to gain more profits. To put simply, better quality means better profitability and market share and when higher quality and large market share are both present, profitability is nearly guaranteed (Ross, 1993). According to Scheuing and Christopher (1993) the service quality is a powerful force that reshapes attitudes and actions toward creating customer satisfaction and loyalty, and thus, sustainable competitive advantage in an unstable environment of dynamic global competition. Accordingly, the managers who work in hospitality industry need to know not only how to manage the organisation but also how to manage the service quality to provide customer satisfaction continuously. 2. SERVICE QUALITY MODELS Levitt (1972) argues that the theories and concepts of quality and its management have adopted slowly into the service industry from manufacturing. Rather than a paradigm shift taking place, the existing quality theories and models were held in their entirety by parts of the service sector and the paradigm shift occurred when difficulties were occurred in the sector, for example, the use of only qualitative data analysis methods (Williams & Buswell, 2003). There are many service quality theories and concepts have been used such as the Statistical Process Control (SPC), Ten Benchmarks of Total Quality Control, and the 14-step Quality Improvement Programme, However, in following paragraphs will discuss two service quality models which are SERVQUAL and Total Quality Management that is known as TQM. 2. 2. 1 SERVQUAL model SERVQUAL is a survey instrument that measures service quality. According to Saleh and Ryan (1991), it was initially devised for the assessment of services within the financial sector, and consists of a 22-item, seven-point Likert Scale but not all of the issues were directly applicable to a hotel. However Martin (1986) offers a 40-item scale in the assessment of service within restaurants, and from this a number of questions were picked and adapted for hotel and finally therefore, a 33-item and five-point Likert Scale instrument was developed. There are five dimensions of service quality: reliability, responsiveness, assurance, empathy, and tangibles. In the guest survey, the customer will answer the questions which are based on the five dimensions. Fitzsimmons et al (2001) point out the multiple dimensions of service quality are captured in the SERVQUAL instrument, which is an effective tool for surveying customer satisfaction that is based on the service quality gap model. 2. 2. 2 Total Quality Management (TQM) Bardi (2007) states that preparation for adopting TQM is necessary to achieve success goal in hotel. Biech (1994) defined Total Quality Management (TQM) as a customer-focused, quality-centered, fact-based, team-driven, senior-management-led process to achieve an organization’s strategic imperative through continuous process improvement. In its simplest form, the TQM is a management philosophy which states that the whole organisation is working for meeting the customer’s need and expectation (Williams et al, 2003). The TQM has two major proceedings: customer requirements and expectations determination and these requirements and expectations’ deliver organising (Ross, 1993). Ross (1993) points out that the measurement of success is customer satisfaction and the only way to achieve the successive customer satisfaction is through continuous improvement by TQM. CHAPTER 3: IMPLEMENTATION: 3. 1 BACKGROUND OF THE CLUB MED Club Mediterranean (Club Med) is an international hotel chain company operating worldwide resort villages. Club Med was founded in 1950 by Gerard Blitz who is the two time Olympic medalist champion while Blitz stayed at the Olympic Club’s tent village where he had the idea to combine his passion for humanitarian causes with athleticism. The initial concept of the Club Med was to offer people to enjoy sports holidays with reasonable price. The company expanded through the 1950s, 1960s and 1970s, and during 1980s it continued to diversify and decentralize, becoming ever more international (International Journal of Health Care Quality Assurance, 1994). Today, the Club Med is with over 80 villages across 5 continents at beaches to mountain, ski resort, and even history-rich area and with its G. Os that are members of staff representing around a hundred nationalities speaking over 30 languages and it continues to emphsise its multicultural aspect. Currently the company offers five styles of holiday, so that people can choose the village that best meets their holiday expectations. The Club Med’s aim is to provide its customers with a holiday as close to perfection as possible by creating a unique atmosphere which engenders a sense of wellbeing, as well as by providing top-quality amenities, the company aims for total customer satisfaction (International Journal of Health Care Quality Assurance, 1994). 3. 2 STEPS OF IMPLEMENTATION As the report discussed above, the Club Med can use whether SERVQUAL model or TQM method to improve the company’s service quality. However if both two model used together, it will make synergy effect on the business. First, to adopt SERVQUAL model on the Club Med, quantitative research will be used and the data are from existing the company’s record. Not only the quantitative data but also qualitative research will be used to identify the service quality gaps which brought to inconsistency between the guest expectations and the guest perceptions. The staffs of the Club Med can have in-depth and face-to-face interviews. The interviewees will be included the reception GOs, the sport activity GOs, the bar and restaurant GOs and whoever village GOs to identify the gap. This provided the researcher to recognize which department has the most contact with the GMs (gentle member that known as guest of the Club Med). Next step is for sampling procedures and in the process the reception desk or the front desk will allow information relate guest complaints. It is because of in many hotels, the front desk has high level of contact with guests and also the reception desk will receive the majority of guest complaints (Carey, 2003). The two survey populations will be the GMs and the GOs. In addition for the guests, the guest survey can be asked. For instance, the Likert Scale survey which is asking guests to rate each activity or department in a scale of 1 to 5 can be used. Currently, the Club Med is using customer satisfaction ratings virtually. According to Fitzsimmons et al (2001), the Club Med uses the questionnaire and it is mailed to all guests directly after their departure from a Club Med vacation to assess the quality of their experience in the village. The information from the survey completed by guest is used in several ways. International Journal of Health Care Quality Assurance (1994) points out that if there is a complaint about one of Club Med’s villages, head office immediately reports back to the village manager. After all the interviewing and surveying, data collection and analysis by coding will be necessary to identify the service gaps. Through the coding analysis, finally the Club Med can find gaps in the service process. Therefore the Club Med an get a broad response and a better understanding of guest expectations and perceptions to improve their service quality. Next, to adopt the Total Quality Management (TQM) on the Club Med, as shown in the appendix 1, there are several steps for implementing TQM. The first step is defining the mission. According to the International Journal of Health Care Quality Assurance (1994), the Club Med’s aim is to provide its customers with a holiday as close to perfection as possible. Thus the company’s mission is total customer satisfaction. The second step is for identifying system output and the third is for identifying customers. To use of demographic questionnaire can be useful not only to know the guests but to set a target markets so improve systems as their requirement. Then the next step is for negotiating customers’ requirements. From the bargain, developing a â€Å"supplier specification† that details customer requirements and expectations is the next. Finally, determining the necessary activities required to fulfill those requirements and expectation will be finished the implementing TQM. On the contrary, Dale (1994) notes that number of barriers to achieving TQM that shows in appendix 2. Accordingly, the company should avoid several components as lack of commitment from senior management to service quality so the Club Med’s head office must focus on the service quality improvements continuously. The second component to avoid is fear of the changes to work patterns and processes. Thus the senior management should empower employees. Then lack of resources and no customer focus is following. To improve service quality and to adopt TQM, company has to keep focus on the customers’ requirements. For the last, without correct data collection and analysis, the Club Med can not meet improved service quality. CHAPTER 4: CONCLUSION The service quality will be a major component of the future hospitality industry continuously. Therefore hotels need to manage the service quality with various theories and methods. As discussed above, this report has applied SERVQUAL and TQM on the Club Med to identify the service gaps. Accordingly, if the Club Med uses the service quality, they can reduce gap and provide customer satisfaction. The any efforts from hotel’s marketing an not be stand on long term period solely. However, the quality of the interactive service between hotelier and the guest can be possibly long term and this can be why the improving service quality is important to hotel. Both service quality theories and models’ measurement is a customer satisfaction. Thus to improve a hotel or resort’s service quality with customer satisfaction, the whole of departme nts should link and think about the service quality together so the all of employees and the senior mangers generate continuous improvements. REFERENCE LIST Bardi, J. A. , (2007). Hotel Front Office Management (4th ed. ). New Jersey: John Wiley & Sons. Biech, E. (1994). TQM for Training. US: McGraw-Hill. Carey, K. L. (2003). Improving service quality in small communities: the Bahamas as a model. Las Vegas: University of Nevada, Las Vegas. Club Med. (n. d. ). Retrieved September 21, 2007, from http://www. clubmed. com. us Dale, B. G. (1994). Managing Quality (2nd ed. ). Hemel Hempstead: Prentice-Hall. Fitzsimmons, J. A. , & Fitzsimmons, M. J. (2001). Service Management: operations, strategy, and information technology (3rd ed. ). New York: McGraw-Hill. International Journal of Health Care Quality Assurance (1994). Sun, Sea, Sand and Service, 7(4), 18-19. Levitt, T. (1972). 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Lovelock (Eds. ), Managing Services: marketing, operations and human resources. Hemel Hempstead: Prentice-Hall. APPENDICES [Appendix 1] Implementing TQM by †¢Defining the mission †¢Identifying system output †¢Identifying customers †¢Negotiating customers’ requirements †¢Developing a â€Å"Supplier specification† that details customer requirements and expectations †¢Determining the necessary activities required to fulfill those requirements and expectations. Source: Ross, J. E. (1993). â€Å"Implementing TQM†. Total Quality Management: text, cases, and readings. p. 2. Florida: St. Lucie Press. ) [Appendix 2] Number of barriers to achieving TQM †¢Lack of commitment from senior management to service quality †¢Fear of the changes to work patterns and processes †¢Lack of resources †¢No customer focus †¢Poor data colle ction or analysis (Source: Williams, C. , & Buswell, J. (2003). â€Å"Number of Barriers to Achieving TQM†. Service Quality in Leisure and Tourism. p. 22-23. London: CABI Publishing. )